I don't see the Stock Lens Portal. How do I get access?
Stock lens ordering is currently in beta with a select group of practices. When we move out of beta, any eye care practice will be able to sign up. If you'd like access, contact us at [email protected] or via live chat and we'll let you know when it's available for your office.
Do I need to work with a SpecCheck in-network lab to order stock lenses?
No. Once we're out of beta, any eye care practice can order stock lenses, whether or not you work with a SpecCheck in-network lab.
How can I have the application default to open Stock Lenses?
Want SpecCheck to open to the Stock Lens Portal by default? Go to Settings, then Personalization, and set your Default Portal to Stock.
Why is the lens list empty or locked?
Section 2, Select Lenses to Order, only unlocks once all required parameters (Material, Coating, Vision Type, and Color) are filled in. It lists anything that's still missing. If every parameter is filled in and you still see no lenses, try removing the optional Manufacturer, Lens Type, or Diameter filters. See How to Order Stock Lenses.
Do I pay when I place an order?
No. Stock lens orders are billed on a statement that you pay from the Payments page, either manually or with autopay. See Stock Lens Billing and Monthly Statements.
If your cart total is under $30, a $15 small cart fee is added to your order at checkout.
Why can't I check out?
If your office has an overdue statement, a red banner appears at the top of the portal and Proceed to Checkout is locked. You can keep adding lenses to your cart. Pay the overdue balance with Make Payment to unlock checkout. See Checking Out and Order Cutoff Times.
What's the cutoff for same-day processing?
1:00 p.m. Pacific Time (3:00 p.m. Central) on business days.
Can my whole team add to the same order?
Yes. Your cart is shared across everyone in your office. See Your Shared Stock Lens Cart.
Can I order semi-finished lenses?
Not yet. The portal currently offers finished stock lenses, which is why the Class filter is set to Finished. Semi-finished lenses are coming soon.
Can I order by OPC code?
Not yet, but it's on our roadmap.
Who fulfills stock lens orders?
Orders are fulfilled and shipped by Global Optics.
Why is a lens I need showing No Stock?
That power is temporarily out of stock. Stock levels update throughout the day, so check back later, or contact your lab about a surfaced lens. See Reading the Stock Lens Grid.
Something isn't working. What should I do?
Click Help at the bottom of the left-hand menu and choose Report Issue, or contact us at [email protected] or via live chat. Let us know which browser you're using and what you were doing when the issue happened. You can also check the Status Page from the same Help menu to see if SpecCheck is having a known issue.