Submitting your order
Click Cart in the left-hand menu and review every lens, reference name, and quantity. Order Breakdown gives you a quick product-by-product summary. See Your Shared Stock Lens Cart.
Click Proceed to Checkout at the top of the cart.
Confirm your shipping address and order summary, then submit.
If your cart total is under $30, a $15 small cart fee is added to your order at checkout. When this applies, you'll see a blue banner at the top of your cart.
You won't be charged at checkout. Stock lens orders are billed on a statement. See Stock Lens Billing and Monthly Statements for details.
Same-day processing cutoff
Orders submitted by 1:00 p.m. Pacific Time (3:00 p.m. Central) on a business day are processed the same day. You'll see this reminder on the cart, the Browse Lenses page, and the Lens Ordering Grid. Orders submitted after the cutoff, or on weekends and holidays, are processed the next business day.
Why is Proceed to Checkout locked?
If your office has an overdue statement, a red banner appears at the top of the portal and the Proceed to Checkout button shows a lock icon. You can still browse lenses and add them to your cart, but you can't submit a new order until the overdue balance is paid. Click Make Payment in the red banner to pay, then return to your cart. See Stock Lens Billing and Monthly Statements.
What if something is out of stock?
Stock levels update throughout the day. If a lens becomes unavailable after you order it, the quantity is updated on your order and you won't be billed for lenses that didn't ship. The order is flagged so you can see what changed. See Tracking Your Stock Lens Orders.
Can I change or cancel an order after submitting?
Orders are sent for processing quickly, so changes may not always be possible. If you need to change or cancel an order, contact us at [email protected] or via live chat as soon as possible and we'll do our best to help.