Have your order number ready. You'll find it on the Orders page in the Stock Lens Portal (for example, SPC0000079). Click the order to see exactly what was ordered and shipped: each lens grouped by reference name or Inventory, the power, the quantity, and the price.

If a quantity changed after you ordered, the order is flagged and shows Qty Ordered next to the quantity that shipped. That isn't an error. See Tracking Your Stock Lens Orders.

If your shipment includes the wrong product, the wrong power, the wrong quantity, or arrived at the wrong address, contact us at [email protected] or via live chat. Include the order number and a description of what you received. Errors in fulfillment are corrected at no cost to you.

If a lens arrives with a manufacturing or quality defect, contact us at [email protected] or via live chat with the order number, a description of the issue, and a photo of the lens. In most cases, you won't need to ship the lens back.

Unopened stock lenses in resalable condition may be eligible for return. Contact us at [email protected] or via live chat before sending anything back so we can confirm eligibility and share return instructions. Opened lenses can't be returned unless they're defective.

Lenses ordered with incorrect information aren't considered defective. Before checking out, double-check powers, quantities, and reference names in your cart. Order Breakdown in the cart gives you a product-by-product summary of everything you're about to order. See Your Shared Stock Lens Cart.

Approved credits are applied to your stock lens account and shown on your order details and statement. See Stock Lens Billing and Monthly Statements.