Stock Orders Overview
In the Stock Lens Portal, click Orders in the left-hand menu to see every stock lens order your office has placed. This is also the page you land on when you open the portal.
Each row shows the order number (for example, SPC0000079), status, number of units, tracking number, and when the order was placed. A red flag at the start of a row means the order was flagged (see below).
Click the All tab to see every order, or In Progress to see only orders that haven't shipped yet (Pending and In Progress).
Click Order # to search for a specific order number.
Click Order Status to filter by one or more statuses, then click Apply.
Click Clear filters to reset. Use Previous Page and Next Page at the bottom to see older orders.
Order statuses
Pending: your order was submitted and is waiting to be processed.
In Progress: your order is being picked and packed.
Shipped: your order is on its way. A tracking number is available.
Canceled: the order was canceled and you won't be billed for it.
Order details
Click any order to open its details.
Order Items: every lens in the order, grouped by reference name or Inventory. Click the arrow next to a group to see each product and power with its unit price, quantity, and subtotal.
Shipping Information: the date it shipped, the tracking number, the shipping method (for example, Ground or Next Day Air), the date the order was placed, and who submitted it.
Order Summary: subtotal, shipping, and total.
Click the tracking number to open the carrier's tracking page. The Order Summary also shows the payment method used for the order, and you can click View Receipt to open the receipt.
The shipping address appears under the order number at the top of the page. To go back, click the arrow next to the order number or Stock Orders Overview at the top of the page.
Flagged orders: quantities updated
If the quantity of a lens changes after you place your order (for example, because a power went out of stock), the order is flagged. You'll see a red flag next to it on the Orders page and a yellow banner at the top of the order details: "This order has been flagged because one or more order quantities have been updated."
Expand the order items to see which powers changed. Lines that changed show the quantity that shipped along with Qty Ordered, the quantity you originally ordered. Your order totals reflect what actually shipped.
Why is my tracking number missing?
Tracking numbers are added once an order ships. Shipment and tracking updates can take up to a day to appear. If an order has been marked shipped for more than a day without tracking, contact us at [email protected] or via live chat.
Why did I receive fewer lenses than I ordered?
If an item went out of stock before your order was fulfilled, it's removed from the order and you aren't billed for it. The order will be flagged. Open the order details to compare the quantity shipped with the Qty Ordered for each lens.
If you received the wrong lens or a defective lens, see Stock Lens Returns, Defects, and Order Errors.