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Redo or Duplicate an Order

Submit redos or create multiple-pair orders with just a few clicks. Orders placed through SpecCheck can be redone or duplicated on any plan. Orders placed outside SpecCheck require SpecCheck Pro, since their Order Details are locked on the Free plan.

SpecCheck gives you two easy ways to reuse order details:

  • Redo – for remakes or warranty jobs after the order has shipped

  • Duplicate – for multiple-pair or repeat jobs, available at any time

These tools save time, reduce manual entry, and keep the new job linked to the original.

💎 Free vs. Pro Plan Access

  • SpecCheck Orders: Redoing and duplicating orders originally submitted through SpecCheck is 100% free for all users.

  • External / Legacy Orders: To redo or duplicate orders originally submitted outside of SpecCheck (e.g., Eyefinity, VisionWeb, fax, phone), your practice will need SpecCheck Pro to access the full order details page.

    • On the Free plan, you can still submit the job by clicking Create Order and noting that it's a redo in the Special Instructions section.

Redo an Order (After the Order Ships)

Use this when you need to submit a remake due to lab error, practice changes, or warranty coverage.

  1. Open the Order Details page of the original order.

  2. Click Redo in the upper-right corner. (The button is greyed out until the order has been marked Shipped.)

  3. In the Redo Order Information window, choose a Redo Type. Your lab decides which Redo Types are offered for each type of order, so you may not see all of these:

    • Lab Redo – For issues caused by the lab (e.g., incorrect Rx, coatings, damage)

    • Office Redo – For updates or corrections made by your practice (e.g., Rx, PD, lens or frame changes)

    • Warranty Redo – For lens remakes under manufacturer warranties

  4. Enter a detailed Redo Reason.

  5. Click Create Redo Order to review the pre-filled order and submit it to the lab.

Tip: If you change the Rx Type on the redo order and your Redo Type isn't offered for the new Rx Type, SpecCheck clears it and shows a message. Just pick a new Redo Type before you submit.

Please note: Your lab partner makes the final decision on how a redo is classified. If you have questions about a classification, please reach out to the lab directly.

Duplicate an Order (Any Time)

  1. Open the Order Details page of the original job.

  2. Click Duplicate in the upper-right corner.

  3. In the You're About to Create a New Order window, choose your options:

    • Include Frame Information from the original order – Use this if the new order uses the same frame (manufacturer, model, size, etc.).

    • Link this order to the original order as a Multi-Pair order – Select this for a second pair tied to the original (e.g., sunwear or computer glasses). Some labs offer multi-pair discounts, and linking helps your lab apply them.

  4. Click Create Order. The order form opens pre-filled with as much information from the original job as possible.

  5. Make any changes and submit the order.

If Your Lab's Lens Options Have Changed

When you redo or duplicate an order, SpecCheck checks the lens add-ons from the original order, such as coatings, against what your lab offers today. If an add-on is no longer offered, SpecCheck removes it from the new order and shows the message "Some lens selections have been removed due to incompatibility. Please review your lens configuration."

Check the Lens Configuration section, choose a replacement if needed, and then submit. The same check runs when you open a saved draft or edit an order.

Redos and Duplicates Stay Linked

When you use the Redo or Duplicate buttons, SpecCheck links the new job to the original, including redos of redos and multi-pair jobs.

  • Redo orders show an orange Redo tag in the Overview section, along with the Original Order ID and a View Original Order link.

  • Multi-pair orders show a Multi Pair tag.

  • On the Orders Overview page, click the Redos card to see all of your redo orders.

Fewer Errors & Manual Fixes

When redos or multi-pair orders are submitted through general order entry, order IDs are often mistyped, details get lost, and multi-pair discounts may be missed. Using the built-in Redo and Duplicate buttons ensures:

  • Order data is automatically imported

  • Redo reasons and types are clearly defined

  • Discounts (where applicable) are applied correctly

  • Full visibility for both your team and the lab

As always, we're here to help! Please email us at [email protected] and we will get back to you as soon as possible.

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