If an ECP is having trouble logging in, you can send them a Welcome or Password Reset email right from Lab View.
1. Open the ECP's Account
Go to ECPs and search for the practice by name or account number, then click it.
2. Go to the Users Tab
Select the Users tab. Use Search by username or email to find the right person.
3. Send the Email
Click the "..." next to the user and choose Send Welcome Email or Send Password Reset Email.
Tip: If the ECP still doesn't see the email, ask them to check their spam or junk folder, or have their IT team allow messages from @speccheckrx.com. You can also click Add User on this tab to add a new person to the practice.
Questions? Email [email protected].