Set a Default Office Location
Your default office determines which location’s settings and lab partners appear when you log in or start an order. Because your default lab is tied to a specific office, you’ll need to set your default office first before choosing a default lab.
To set your default office:
Go to Settings > Personalization.
Under Default Office, select the office you want as your default.
Click Save Changes.
If you manage multiple offices, each user should confirm that the correct default office is selected for their own account, this ensures labs and order details load properly. If you need to add a new office location, you can learn how to do so here.
Set a Default Lab Partner
Once your default office is set, you can choose the lab partner that should automatically populate for that office.
To set your default lab:
Go to Settings > Personalization
Under Default Lab, select your preferred lab from the dropdown list.
Click Save Changes
If you need to add a new lab partner, you can learn how to do so with this article.
Troubleshooting
If you’re still running into issues after updating your default lab in Settings, here are a few things to check:
Bookmark Check – Make sure you’re logging in through dashboard.speccheckrx.com. If you’ve bookmarked another URL, update your bookmark; old URLs can sometimes create linking issues.
Account-Specific Setting – The default lab partner is set on an account-by-account basis. If you manage multiple accounts, you’ll need to select the default lab individually for each one on the Settings page.
If you continue to experience issues, please reach out to us at [email protected] for further assistance.