How Notification Preferences Work
Notifications are set per user, not lab-wide.
Check or uncheck the Email box next to each notification.
Changes only apply to your own email notifications and can be updated at any time.
Accessing Communication Preferences
Click Settings in the left sidebar.
Under Personal Settings, select Communication Preferences.
Check the notifications you want to receive by email.
Available Email Notifications
Payment has been made
Autopay has been enabled or disabled
A new live chat request has been received
A new support inquiry has been received
An order has been automatically flagged – sent when an order matches one of your lab's Flagged Order rules (only shown if your lab has Live Chat)
Tip: If your lab has Live Chat, setting your status to Away also pauses Live Chat email notifications until you're back Online.