Example Validation Failure Email
How It Works
When an ECP enters their account information to add your lab, SpecCheck attempts to automatically validate that information against your lab’s data. If all information matches, the connection is approved automatically, and the ECP gains access to submit orders through your lab.
However, when SpecCheck cannot automatically validate an ECP’s request, we immediately notify your lab’s designated Points of Contact (POCs) — the individuals you identified during onboarding to handle these requests. Each POC will receive an email from SpecCheck that includes:
The ECP’s name, office name, and contact details
The account and invoice numbers they entered (if available)
A link to manually add the ECP through Lab View
Adding an ECP
To learn more about how to manually add an ECP to your lab, click here.
If you're not sure who your lab's POC is for these emails, please contact us.