Flagged Orders, available for every order submitted through SpecCheck (and across all orders on SpecCheck Pro), alerts you when a job has been in progress too long, or when your lab partner needs your attention on an order. It's a proactive way to keep orders moving and prevent anything from slipping through the cracks.
Types of Flags
Flag | What it means |
đ§ Orange Flag | The order has been in progress at the lab longer than your practice's Flagged Orders threshold. SpecCheck adds this flag automatically. |
đ„ Red Flag | Your lab partner flagged the order because it requires attention and opened a Live Chat with your practice about it. |
Finding Flagged Orders
On the Orders Overview page, click the Needs Attention card. The red badge on the card shows how many orders are currently flagged. You can also use the Flagged filter chip together with other filters.
Threshold Flags (Orange)
When an order stays in progress longer than your threshold, the Order Details page shows a banner such as: "This order was flagged because it was in progress at the lab for more than 11 days, exceeding the Flagged Orders threshold." From the banner you can click Adjust threshold or Learn more.
Customize Your Threshold
Go to Settings â Rx Orders.
Select the Global Settings tab.
Enter the number of days in Flagged Orders Threshold (Days).
Click Save Changes.
Please note: This is a global setting. It applies to all orders for your practice, regardless of who submitted them.
Remove a Threshold Flag
If an order no longer needs attention, click the orange flag icon next to the order on the Orders Overview page to remove it. Flags can't be re-added manually, so use Starred Orders if you still want to keep an eye on the job.
Orders Flagged by Your Lab (Red)
Participating labs can flag an order and message your practice about it. When this happens:
A red banner appears at the top of the Order Details page: "This order has been flagged by [Lab Name] because it requires attention."
Click Open Live Chat in the banner, or the chat icon next to the patient's name, to view and reply to the lab's message.
Once the lab resolves the conversation, the flag is removed automatically.
To get an email when your lab flags an order, go to Settings â Communication Preferences and check An order has been flagged by your lab partner (learn more).
Free vs. Pro Plan Differences
Free Plan: đŁ Available for every SpecCheck order
Pro Plan: â Available for all orders (including orders submitted outside SpecCheck)
Want automated status tracking across all your orders? Click here to learn more about SpecCheck Pro!
Getting Started
Flagged Orders work automatically, so there's nothing to set up. Simply click the Needs Attention card on the Orders Overview page to see which orders need attention.
If you have any questions, reach out to us at [email protected], or click here to book a 15 minute demo call!