If an Eye Care Professional (ECP) encounters issues logging into their SpecCheck account, you can easily assist them by sending a Welcome or Password Reset email directly from your SpecCheck Lab View account. Here’s how:
1. Access the ECP Account
After logging in, start on the homepage and click on the ECP's account you wish to assist. You can also search for their name using the search bar.
2. Navigate to Users
Scroll down to the 'Users' section within the ECP's account details.
3. Open Settings
Click on the 'Settings' icon represented by three dots located near the user information.
4. Send the Email
Select either 'Send Welcome Email' or 'Send Password Reset Email' depending on the action you wish to perform.
This feature ensures that you can quickly resolve any access issues, enhancing their experience and allowing them to make full use of the SpecCheck platform without interruption. If you have any questions or if you need further assistance, please contact us.