The most common reason why you may not be able to find an order in our dashboard is because the order was not submitted through SpecCheck’s order entry tool, which can lead to corrupted data. This includes but is not limited to:
Orders submitted via Live Chat, phone, or fax
Orders submitted via handwritten order forms
Orders submitted via VisionWeb, Eyefinity, etc.
Orders not submitted through SpecCheck’s order entry tool may have the following limitations:
Potential Data Integrity Issues - SpecCheck cannot guarantee the integrity of orders not submitted through our platform. Orders submitted through other sources may have invalid Rx numbers, lens configurations, invalid prescriptions and more. Some insurance orders may also not be available if there are issues with the source data.
Limited Retention Period - Orders not submitted through SpecCheck are only retained for 6 months.
Orders submitted through SpecCheck are securely stored and accessible for 7 years. To take advantage of our 7 year retention policy, individual job invoices, one click redos and more, submit your orders through SpecCheck's order creation tool. If you have any questions, don't hesitate to reach out to us at: [email protected].