Check Your Practice, Lab, and Filters
Make sure the right practice and lab are selected in the top bar, then click Clear filters on the Orders page.
Orders Not Submitted Through SpecCheck
The most common reason an order may be missing is that it wasn’t submitted using SpecCheck’s order entry tool. Orders submitted through other channels can have incomplete or unreliable data. On the Free plan, these orders appear in your Orders list with a Pro lock in the Order Status column, and you can't open them. Upgrade to SpecCheck Pro to view their statuses and details (learn more).
Examples of non-SpecCheck submission methods:
Live chat, phone calls, or fax
Handwritten order forms
External portals like VisionWeb or Eyefinity
Limitations of Non-SpecCheck Orders
Orders submitted outside of SpecCheck may be subject to the following limitations:
Incomplete or Corrupted Data
These orders may be missing key details (e.g., tray numbers, Rx data, lens types) or contain invalid formatting that prevents them from displaying correctly in the dashboard.Limited Retention Period
Non-SpecCheck orders are only stored for 6 months.
Why You Should Submit Through SpecCheck!
Orders placed directly through the SpecCheck platform are:
Securely stored for 7 years
Fully accessible for search, filtering, and reporting
Eligible for additional features and rewards!
For the most accurate tracking and long-term order visibility, we recommend submitting all orders through the SpecCheck order entry tool. Still can’t find what you're looking for? Email us at [email protected]. We're happy to help!